Service Team Leader
Lima, Lima y Callao, Peru
hace 3 días

1. Service delivery

Ensures planning and execution of various Service activities carried out both off and on site. Drives and monitors Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.

2. Performance targets

Allocates, drives and monitors work to projects based on order content,delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets(e.

g. OTD, response time, ordered service offerings, update of installed based data).

3. Materials and warrantees

Ensures work assignments are accurately classified as warrantee or nonwarrantee status. Ensures that materials and components to feed Service delivery are provided optimizing cost, stock and timing.

5. Customer approach

Collaborates within local service units and with other Service teams to promote One ABB approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales.

Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS).

6. Operational excellence

Drives continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team.

Utilizes efficient tools (e.g. Mobile Service Assist (MSA)) to streamline Service processes and applications to support the customer.

Ensures the transfer of Service findings to the product / system local units for improvement of their offerings.

7. Health, safety and integrity

Ensures compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress

and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.

8. Team supervision and development

Ensures that the area of responsibility is properly organized, resourced and supervised. Ensures all Field Service team members are certified in line with global certification and local regulations.

Reviews competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.

Requirements :

We are looking for a candidate with Bachelor Degree in Electrical or Electronic engineering. This position will be based in our office in Lima Peru.

It also desirable that you have the following knowledge, skills and experience :

Minimum 6 years of experience working in electric substations (High voltage).

2 years of experience in people management.

Intermediate English level.

Knowledge in high voltage portfolio.


Empathy with the customer.

Commercial skills.

High decision making ability.

Location : Lima, Lima y Callao, Peru Contract type : Regular / Permanent Business unit : Business Unit High Voltage Products Date posted : 2018-

07-26 Job function : Service and Maintenance Publication ID : PE65960006 E1

ABB (ABBN : SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally.

Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions : bringing electricity from any power plant to any plug and automating industries from natural resources to finished products.

As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-

mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees.

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