Teleperformance, part of a GPTW Company 2020,require Bilingual Agents to provide the best customer service possible for users of different American companies.
High school graduate
English Level : B2+ or above (Fluent Speaking and very good writing)
Resident of Lima or Trujillo
20Mbps minimum internet speed (LAN Cable direct connection REQUIRED)
Customer orientation (Empathy)
Attention to detail
Demonstrates highly comprehension and use of the english language.
Demonstrates accurate and professional customer service on time.
Maintains a professional attitude and represents the company in a positive way.
Demonstrates proper knowledge and use of departmental resources, policies and procedures.
Responds to messages on the phone, chat and email queues.
Maintains acceptable call times and email handling time, while remaining friendly and informative.
Maintains productivity and quality standards.
Actively search for solutions and identify trends for the appropriate staff, including possible solutions or suggestions
Demonstrates the sense of urgency appropriate for client responses.
S / . 1600 salary + bonus (according to performance)
All benefits (AFP, vacations, CTS, gratification, Essalud, etc)