Community Lead - SalesAbout the RoleCommunity Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations.
Each Community Lead has a specialism majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines.
Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work.
In this role, your primary focus will be Sales, while minoring in Hospitality and Operations. You will be measured on your ability to achieve and maintain 100% occupancy in line with weekly and monthly sales targets, supported by Sales Leads overseeing a Portfolio of WeWork locations.
Our Growth Through Achievement learning platform will continually equip you with the skills and training to carry out your responsibilities.
Key ResponsibilitiesSales : Tour and sell space to new members by articulating WeWork’s value proposition and missionIdentify the needs of prospective and existing members and recommend tailored solutions responsive to their needsResearch prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-
share this information during Daily Stand Up and daily sales callsOperations : Support the resolution of Zendesk tickets and maintenance projects to ensure the highest level of member experienceSupport the quality control walkthroughs to address immediate issues, pre-
empt potential future issues and identify areas for improvement when requiredSupport the the daily ordering and receipt of product from vendors when requiredSupport the preparation of building expense reports and budgets for Community Management review when requiredSupport the preparation of move-
in and move-out schedules to minimize member issuesSupport the Community Manager in making strategic decisions regarding the operational and financial performance of the locationSupport the development and management of team members, including Community Associates and Community Service AssociatesHospitality : Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goalsIdentify and execute opportunities to connect members with each otherSupport the planning and supervision of educational, professional and personal development events based on members’ needs and requestsSupport the education of members on WeWork policies and procedures and encourage usage of wework.
com and the member network app to address their needsRecommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and trainingPrepare Incident reports for member complaints, accidents, thefts, property damage, trespass, contact with law enforcement and any other notable occurrences.
Experience & RequirementsBachelor’s Degree or equivalent2+ years sales experience (ideally in addition to prior events and / or operations experience hospitality or retail with customer service focus)Fluent local language and understanding of local culture requiredFinancial literacy and business operations experience a plusExperience managing individual contributors a plusExcellent interpersonal and networking skillsStrong verbal and written communication skillsStrong organization skills with the ability to multitask projects through from start to finishPassion and understanding for entrepreneurial communitiesCritical Competencies for SuccessDo’er : You do what you love!Credibility is earned at WeWork through execution and getting things done.
You get into the details and deliver results under highest expectations on time and quality.Be ready to get hands-on with all aspects of the daily needs.
The buck stops with you.Pragmatism and outcomes orientation are valued and lead to wins.You thrive in a fast-paced environment.
Solution-centric : You have the flexibility to think outside the box.You have the ability to foresee and identify needs of the team.
You take an innovator and creator’s approach to any issues that may arise.Collaborator : There is no room for I at WeWork.
Every role and individual is in the organization to serve We.Builds trust across the organization by being a good listener and inclusively soliciting input.
You are open to new and innovative solutions.You must present well and communicate clearly and effectively to upper management and internal departments.
You’re willing to adjust course when appropriate new ideas or objections are raised.You love working with people!