Role Summary :
The Customer Service Leader will act as the single point of contact to the customer for timely and satisfactory resolution of enquiries within the South Region for GE Gas Power.
Essential Responsibilities :
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions.
Develops the year plan for the own function the basis of the framework of the strategic plan for the whole unit.
Presents projects plans, technical roadmaps, risks and recommendations to senior business leaders (EB and SEB) within technical space and occasionally to senior leaders in partner technical teams.
Important business unit clients.
Complex processes requiring involvement of many stakeholders both at the client side.
Act As the primary point of contact to resolve technical issues at the site on a daily fashion.
Provide presence at the site on a daily basis during working hours.
Qualifications / Requirements :
Bachelor's degree from an accredited university or college.
Minimum of 7-10 years of experience in Customer Service Management or equivalent position.
Good experience with ERP systems.
Experience in gas power industry in general and gas turbines and technology and related auxiliary equipment and services.
Experience in administration of contracts (ie long term service agreements).
Excellent organizational skills.
Ability to navigate at ease in a matrix organization.
Fluent in English and Spanish.
Desired Characteristics :
Excellent oral and written communication skills.
Excellent interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills.