EPSON is the global leader in Business Software and Services. Our integrated suite of on-demand applications is relied upon by thousands of customers worldwide to align their businesses to their strategies, arm their organizations for success and incite their employees to greatness every day.
EPSON's proven offering focuses on optimizing excellence. Combined and working in concert, software and services from EPSON help companies execute faster and smarter, with greater precision and better business results than ever before.
EPSON is one of the fastest growing companies. A recognized market leader, EPSON has over 8 million users, 3,000+ customers of every size in over 190+ countries realizing tangible results.
EPSON has a unique culture. We are highly innovative and our products are defining new frontiers of software-as-a-service.
We have extraordinary leadership and an aggressive sales driven culture. Founded in 2001 with offices around the world, the company employs more than 700 people, all passionately focused on revolutionizing the future of work.
Principal Accountabilities In addition to Epson's policies and procedures, principle accountabilities include, but are not limited to
Register orders in system.
Follows up to orders.
Follows up to orders release by credit and collections.
Generates a detailed daily report of orders
Manages the report of shipment guides.
Assists internal and external customers and make a customer satisfaction report.
Generates meetings for product delivery to costumers.
Provide information about delivery times of products and special orders.
Collaborate in the operation that the company determines and selects.
Generate report of future orders status.
Follow up to returns process for damaged box, warehouse differences and / or product didn t requested by the client.
Management of Availability & Special Purchases Formats.
Orders registry of products in loan.
Support on Billing issue.
Registry of new Clients.
Manage the Backorder Report.
Supports the development of Power Point presentations (Sales out and inventory Report).
Back UP of Sales Administration Assistant.
Assistance to Wholesale Accounts, regional Distributors and VAR s.
Issue of Net-sales Reports.
Control of RMA’s (Loans, Damaged box, expiration, client rejection, etc.).
Making of requirements (Stationery, services, internal consumption).
Other various and / or in collaboration with other areas.
Revision of orders release retained by credit. Request of products delivery times.
Report of incidents with the system.
Notify the prices differences vs Prices List in the System.
Notifications of obsolete products, substitute codes and sales agreements.
Follow up to special orders or projects, meetings control.
Follow up to orders billing and credit notes application.
Follow up to accessories requests and product availability on inventory.
Orders status (Reception, registry, shipping).
Provide RMA folios in case of products rejection (damaged box or differences in the deliveries).
Responsible for :
Attends the requirements of the costumers on Schedule, coordinating the actions of all the departments involved with a service that satisfy the needs of the these, ensuring fulfillment of norms and the company policies regarding marketing and product delivery.
Minimum Experience Requirements
B - Requires some specialist or admin experience (2- 5 years)
D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).