About the Role :
Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations.
Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life's work.
Community Leads in this locationhave a specialism majoring in either Hospitality, Sales or Operations, minoring in the other two disciplines.
In this role, you will serve as a generalist across Hospitality, Sales and Operations. You will be measured on your ability to achieve weekly and monthly member experience, building health, sales and retention targets, supported by Sales Leads, Facilities Leads and Events Leads who oversee a Portfolio of WeWork locations.
Our Growth Through Achievement learning platform will continually equip you with the skills and training to carry out your responsibilities
Key Responsibilities : Sales :
Tour and sell space to new members by articulating WeWork's value proposition and mission
Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs
Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-
up and closing requirements are addressed
Refer prospective or existing members to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targets
Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager
Connect with local organizations and attend networking events to promote WeWork's community and identify potential members
Prepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls
Experience & Requirements
Bachelor's Degree or equivalent
2+ years experience in sales, operations, or events, ideally in hospitality or retail with customer service focus
Fluent local language and understanding of local culture required
Financial literacy and business operations experience a plus
Experience managing individual contributors a plus
Excellent interpersonal and networking skills
Strong verbal and written communication skills
Strong organization skills with the ability to multitask projects through from start to finish
Critical Competencies for Success
You do what you love!
Credibility is earned at WeWork through execution and getting things done.
You get into the details and deliver results under highest expectations on time and quality.
Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
Pragmatism and outcomes orientation are valued and lead to wins.
You thrive in a fast-paced environment.
You have the flexibility to think outside the box.
You have the ability to foresee and identify needs of the team.
You take an innovator and creator's approach to any issues that may arise.
There is no room for "I" at WeWork. Every role and individual is in the organization to serve We.
Builds trust across the organization by being a good listener and inclusively soliciting input.
You are open to new and innovative solutions.
You must present well and communicate clearly and effectively to upper management and internal departments.
You're willing to adjust course when appropriate new ideas or objections are raised.
You love working with people!